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Stay updated withRCS messages
Engage with interactive and rich chat features directly on your phone.
The Next Evolution of SMS
Rich Communication Services (RCS) is the next evolution of SMS, allowing businesses to send interactive, branded, and media-rich messages directly to a user's native messaging inbox. RCS combines the reach of SMS with the experience of modern messaging apps, without requiring customers to download any additional application.
RCS enables enterprises to move beyond plain text and deliver conversations that are engaging, secure, and actionable.
RCS as Part of Raza Engage
Raza Engage integrates RCS natively within its omnichannel platform, allowing enterprises to manage RCS alongside WhatsApp, SMS, Two-Way SMS, and Voice. This ensures consistent communication, centralized reporting, and seamless fallback across channels.
Single Dashboard
All messaging channels
High Availability
Carrier-grade reliability
Auto Fallback
Ensure delivery
Centralized Analytics
Performance tracking
Enterprise Security
Full compliance
Powerful RCS Features
Verified Sender
Profile
Deliver messages using a verified sender profile that includes your business name, logo, and brand identity. This builds trust and improves customer recognition.
Key Benefits
- Display your business logo and verified name
- Build customer trust with official branding
- Improve message open and engagement rates
Branded Messaging
Verified & Trusted
Rich Media
Images, Videos & More
Beyond
Plain Text
Send high-resolution images, videos, GIFs, documents, and interactive cards directly within the message conversation.
Supported Media Types
- High-resolution images and product catalogs
- Video content and promotional clips
- GIFs and animated content
- PDF documents and brochures
- Interactive carousel cards
Instant Customer
Actions
Enable customers to take action instantly with reply buttons such as Track Order, Confirm Appointment, Call Support, or Visit Website.
Interactive Elements
- Suggested reply buttons
- Call-to-action buttons
- URL links and deep links
- Location sharing
Interactive Buttons
One-Tap Actions
Two-Way Conversational Messaging
Engage customers in real-time conversations using automated bots or live agents, all within the same chat thread.
- Real-time customer engagement
- Bot and live agent support
- Seamless conversation flow
Smart Automation Workflows
Trigger RCS messages based on customer actions, system events, or schedules to create contextual and timely communication.
- Event-based triggers
- Scheduled messaging campaigns
- Contextual communication
Detailed Analytics & Insights
Track message delivery, reads, engagement, and user interactions to continuously optimize campaigns.
RCS for Every Industry
Discover how enterprises across industries use RCS to enhance customer communication and drive engagement.
Authentication & Security
Deliver OTPs, login alerts, and account notifications with enhanced visibility and branding, improving trust and user experience.
E-Commerce & Retail
Share product catalogs, promotional offers, order confirmations, and delivery updates with rich visuals and interactive actions.
Customer Support
Provide instant support through two-way messaging, allowing customers to get help, raise tickets, or connect to agents effortlessly.
Banking & Financial Services
Send transaction alerts, service notifications, and customer communications in a secure and professional format.
Appointments & Reminders
Reduce no-shows by sending interactive appointment confirmations and reminders with options to reschedule or cancel.
Logistics & Delivery
Offer real-time shipment updates, delivery confirmations, and support options within a single conversation.
Why Choose Raza Engage
Raza Engage helps enterprises modernize customer communication while maintaining reliability, scalability, and control.
Get Started with RCS
Business Messaging
Upgrade your customer engagement with RCS as part of Raza Engage's omnichannel messaging platform. Contact our team to learn how RCS can enhance your communication strategy.